FAQs
1. What is Tiya?
Tiya brings elements from the world’s most beautiful cities and moments, weaving them together in the form of design. From the canals of Venice to the hills of Istanbul, Creative Director, Sania Maskatiya finds vibrancy in the everyday and the unexpected, creating a narrative in textures and prints that stem from perception and memory from a land foreign to her.
2. How can I place an order?
Orders can be placed directly through our website. Browse our collection, select your desired items, and follow the checkout process. For assistance, please contact info@lovetiya.com.
3. Do you ship internationally?
Yes, Tiya offers worldwide shipping. Delivery times vary based on destination.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package's progress online. For further assistance, contact our customer service at +971503858492.
5. What is your return policy?
Please refer to our exchange policy page for more information. or contact us via email at info@lovetiya.com .
6. How can I make changes to my order?
To modify your order, please contact us as soon as possible at info@lovetiya.com or call +971503858492. Note that changes can only be made before the order is shipped.
7. What payment methods do you accept?
Tiya accepts various payment methods, including credit/debit cards. For more details, visit our Shipping & Handling page.
8. How do I contact customer service?
Our customer service team is available to assist you with any inquiries. Email us at info@lovetiya.com or call us at +971503858492.
9. Can I shop in my local currency?
Yes, our website supports multiple currencies. Select your preferred currency from the dropdown menu at the top of our homepage. However, the order will be billed in USD.
10. How do I stay updated with the latest collections and offers?
Subscribe to our newsletter and follow us on social media to stay updated with our latest collections, exclusive offers, and fashion insights.
